Course curriculum

  • 1

    The Technique of Selling

    • Course Introduction

    • The technique of selling

    • Customer Service
  • 2

    The 7 Stages of Selling

    • The 7 Stages of Selling
  • 3

    Stage 1 - Greeting Customers

    • Greet customers politely and positively

    • Give your undivided attention

    • Avoiding "No"

    • Greeting the Customer
  • 4

    Stage 2 - Analyzing Customer Needs

    • Analyzing customer needs

    • Asking Questions

    • Active Listening Builds Rapport

    • Analyzing Customer Needs
  • 5

    Stage 3 - Recommendation

    • Making a Recommendation

    • What are Features and Benefits?

    • Recommendations
  • 6

    Stage 4 - Handling Customer Objections

    • The customer objection

    • Listen to the Customer

    • Understanding the Customer

    • Responding to Objections

    • Examples of Objections

    • Handling Objections
  • 7

    Stage 5 - Up Selling and Cross-Selling

    • Definition

    • The 5 Star Advantage Plan

    • Up-selling and Cross-Selling
  • 8

    Stage 6 - Ask for the Sale

    • Ask for the sale

    • Ask for the Sale
  • 9

    Stage 7 - Thank them for their Business

    • Thank them for their business

    • Thank them for their business
  • 10

    Course Conclusion

    • Your Impact